The IT User and Technical Support Consultant will have as a minimum the following
responsibilities:

• act as first contact point for user tickets which includes the routing, monitoring and
  escalation of Service Desk tickets
  
• install/configure/administrate desktop and notebook systems (hardware and operating
  system – MS Windows);
  
• install/configure/administrate hardware peripherals (printers, scanners, etc);
  
• install/configure/administrate standard corporate office applications;
  
• maintain, administer and support remote access devices(e.g.Blackberry, VPN tokens);
  
• administer user accounts, manage user permissions;
  
• provide first and second level user and technical support, particularly in the area of
  standard desktop applications (Windows XP, Office 2007, Visio, etc);
  
• support the procurement of software/hardware;
  standard desktop applications (Windows XP, Office 2007, Visio, etc);
  
• maintain mobile phone contracts
  
• contribute to the preparation of IT Information (on the Intranet) and Training Material
  (including presentations / viewgraphs, demonstrations and online training) as well as
  provide coaching and training to IT Users
  

In the performance of these tasks, the consultant will have to comply with the relevant
working practices and procedures.

The IT User and Technical Support Consultant is required to have as a minimum:

• Customer focus and service orientation as well as highly effective interpersonal skills
  in dealing with demanding customers under high workload
  
• Extensive knowledge of and experience in the installation, maintenance and
  troubleshooting of MS Windows XP, MS Office 2007, Visio, MS Project and Internet
  Explorer
  
• Experience in the installation and maintenance of mobile computing solutions (e.g.
  VPN access, Notebooks, Remote Access, Blackberry)
  
• Extensive experience in end user support in general.
  
• Experience in performing user administration in MS Active Directory
  
• Knowledge of Outlook configuration and administration and troubleshooting in an
  MS exchange environment
  
• Experience in day to day administration of mobile phone contracts
  

In addition, the following knowledge shall be considered an advantage:

• Experience in hardware installation, maintenance and troubleshooting (desktop PC,
  notebooks, network printers, scanners);
  
• Experience in a structured, ISO 9000 certified and/or ITIL based information
  technology service enviroment
  
• Professional certification as MCP Windows XP or any other professional
  certifications (e.g. MCP – MS Office, etc).
  
• Experience in using software distribution systems (e.g. Novell ZENworks, MS SMS)
  
• Experience in providing support for Document Management Software
  
• Experience in providing 1st level support for SAP
  

The official languages of EUMETSAT are English and French. The working language for
the position is English and therefore the consultant must be able to work effectively in this
language and have knowledge of the other. German would be advantageous in contacting
local companies.

• Great opportunities for training and personal development
• Challenges in advanced technical environments
• International and cosmopolitan working atmosphere
• Highly competitive salary

Bitte senden Sie uns diese per E-Mail an jobs@bitworks.net unter Angabe der Stellenbezeichnung und Referenznummer umgehend zu.

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